Frequently Asked Questions
Why does painting cost so much?
Please see my page on PRICING or click
Do you guarantee your work?
Please see “What about guarantees?” on my
COMPARING BIDS page, or click here.
Whose paint do you use?
I use the best quality materials from 5 local suppliers;
Kelly-Moore, Sherwin-Williams, Fuller O’Brien, Frazee
Paint and Corlin Paint. Please see my LINKS
page to view their websites. Each of these suppliers carries
different products for use in different situations. Fuller
O’Brien (House of Color) and Corlin have stores
in Paradise, Kelly-Moore and Sherwin-Williams (as well
as Corlin) have stores in Chico.
What should I do to get ready for painting?
Painting (especially interior) can be almost as stressful
as moving. We strive to minimize the hassle by working
with your schedule and helping you get ready as much as
possible. Here’s what you can do to help us: (You
can copy this text and print it out as a checklist for
• Remove as many knick-knacks and wall hangings
as possible from rooms to be painted.
• Remove lamps, plants and small furniture if possible.
• We will move heavy furniture. If furniture needs
to be move outside or to a protected area (porch, garage)
we will cover it and move it back in when we are done.
• While we will unplug and re-wire computer and
AV equipment if you ask us to, we prefer that you do this
yourself. We will always put a double plastic cover over
computer and entertainment systems.
• Leave nails / picture hardware / drapery hardware
in place that you do not want removed and patched. We
will only patch existing holes unless directed by you
to remove hardware.
• Trim back plants, shrubs and branches that lie
against the house to give at least a 12"in. clearance.
If this is not possible we will carefully tie back plants
to provide clearance.
• Remove bird feeders, wind-chimes, hanging plants.
Remove BBQ’s, firewood, and other obstructions to
give at least 4 feet of clearance from the house. If you
cannot remove these items yourself, we will gladly do
it for you upon pre-arrangement.
• If possible, arrange to have clogged downspouts
and gutters cleaned prior to our arrival. This will insure
no water leaking or overflowing from them could ruin drying
• During pressure washing, make sure all windows
and doors are closed tight. Check for leaks during and
after washing and wipe up with towel. A leak during pressure
washing does not necessarily indicate a defect in your
home! We are putting water under high pressure in places
where water normally doesn't go! Water damage due to pressure
washing is extremely rare. Also, after washing, check
to make sure all your lights and power outlets are functioning
properly, especially those "GFI" test switches.
Moisture in an outdoor plug will sometimes trip one of
Should I be there during the paint job?
It’s up to you. While we prefer to have someone
there during exterior pressure washing to check for leaks,
it’s certainly not mandatory. And there is no reason
why you can't be inside while we paint outside. However,
you may find it inconvenient to be home during interior
painting if we are working in high traffic areas (kitchen,
bathrooms), or doing spraying where large sections of
the house are tarped and masked. Most of my customers
stick to a room not being painted, or spend the day shopping,
visiting, or running errands. Ideally, I like to have
a few moments with my customers at the start and end of
the day, to go over details in the morning, and in the
afternoon, to make sure everything is to their satisfaction
and to plan the next day.
Do you work on the jobs yourself? Who supervises
I am always on the job at the start of the day to ensure
that everything gets off to a good start. After that,
you can find me running materials, giving other estimates,
and dealing with other paint-related business. I check
in at the jobsite often, either in person or via cell
phone to the crew. If there is a question or problem,
I am only a phone call away. It's very common for me to
put in a few hours at the start and finish of a job myself,
to make sure all is going as it should. In my absence,
matters are left in control of my very competent foreman
and crew. I'm sure you will find them polite, respectful,
courteous and knowledgeable about what they do. I’ve
found that proper communication and organization between
myself, the customer and my crew to be the key to a problem-free
What about pets?
Pets are usually not a problem, but we prefer not to be
"pet-sitters." Please arrange for a secure temporary
location for your dog or cat if you feel they may be underfoot,
or especially if their security is hinged upon a particular
door or gate needing to be unfailingly closed every time
we go through it. We cannot be responsible for "escape
What about paint fumes?
The days of stinky oil-based paints are almost over. We
only occasionally need to apply high-fume primers to seal
soot or nicotine stains, and we will give you ample warning
when these products are being used. Even the smell from
these disperses rapidly after being top-coated with acrylic
paint, which is what we use almost exclusively. Modern
acrylics hardly have an odor at all, and if you feel it
might be a problem, we can use especially formulated low-odor
Your crew doesn't smoke, do they?
Only when lit on fire. (Sorry.) Actually, any smokers
on the crew are relegated to their cars during breaks
if they need to smoke. No one will ever smoke in your
house, and you will never find cigarette butts on your
property. Relatedly, if you do not want the crew using
your bathrooms, please inform us; this is not a problem.
Will you help me choose a paint color?
I will be glad to provide color swatches and consult with
you on colors that, in my opinion, might look good on
your home. Keyword here being my opinion; ultimately the
choice is yours since you have to live with the colors
long after I've left. If you are having serious doubts
about which color to use, you can always consult a decorator
or architect. Design and color are their specialties;
mine is application.
What if I don’t like a color once the job
In my opinion, a poor color choice is never excuse not
to pay a contractor, and I will do my best to see that
a job never gets to that point, by advising you to have
me purchase and apply "test quarts" of questionable
colors to the surface before commencing the work. In the
event you simply cannot live with a color after application,
I will be happy to re-apply a new color for a reasonable
Do I sign a contract?
I have official contracts available which I am glad to
use, however, I am proud that in nearly 30 years of painting,
a handshake is the only contract I normally require with
the good citizens of Butte County.
How do you get paid, and when?
In most cases, I will not ask for money up front or for
payment until the job is completed and you are satisfied.
In cases where bad weather prolongs a job, or if a job
extends past the normal work-week, I may ask for a draw
corresponding to the amount of work completed, then the
balance upon completion. But normally it's just payment
in full upon completion. I am not set up to take credit
cards or payment plans. Local personal checks are fine.